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Online Domestic Policy
New and unworn/unused items purchased online domestically are eligible for a full refund, exchange or store credit. Quincy Mae must be notified within 30 days of the delivery in order to receive a return authorization number and all original tags must be attached. All return shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or where there has been some other mistake by our account. We will cover the costs of the return for your exchange! We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
Online International Policy
New and unworn/unused items purchased online internationally are eligible for exchange only. Quincy Mae must be notified within 30 days of delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. International customers are responsible for the full shipping costs of exchanged goods and a shipping invoice issued by Quincy Mae for freight from the store back to the customer must be paid prior to sending a package back for an exchange. We cannot and will not take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
Domestic shipping (USA):
All purchases will be processed and shipped within 3 days of order via USPS First Class and USPS Priority. Customers will be sent a tracking number once the order has been processed. First Class Mail will take anywhere from 1-5 days (depending on your location) to ship once the order has been processed. Priority Mail will take anywhere from 1-3 days (depending on your location) to ship once the order has been processed. Qunicy Mae is not responsible, nor liable for any package that is lost or damaged once the package has been shipped. Lost or damaged packages must be reported to whichever carrier handled the delivery.
Expedited Shipping Policy (USA):
Please note that any order placed after 3:00 pm on a Friday and on the weekends (Saturday & Sunday) will not be processed until Monday! This mostly pertains to any orders that have requested Priority shipping. Please feel free to email us at orders@quincymae.com for any more information about our expedited shipping policies.
International Shipping:
All purchases will be processed and shipped within 3 days of order via USPS or DHL Express. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at the time of purchase and furthermore, Quincy Mae cannot be held responsible for lost packages. Customers will be sent an email that includes all relevant shipping information once the item is shipped. Please allow up to 3 weeks from ship date for delivery if selecting USPS, DHL express can take anywhere from 1-5 business days. Delays may occur due to customs. All customs duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office, USP or DHL facility for further information concerning customs duties or fees.
Sales Tax
US shipments sent outside the state of California pay no sales tax. California shipments pay 8.75% sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states.
orders@quincymae.com
