Shipping + Returns

 Shipping

Shipping Method	Cost	Ships from warehouse in:	Delivered in:
Standard Shipping	$8	3-5 business days	2-5 business days after date shipped
2 Day Air	$16	1-2 business days	2-3 business days after date shipped
International Shipping	calculated per region + duties and taxes added	3-5 business days	5-7 business days after date shipped

 

*This timeline is an estimate only and not guaranteed. During a launch week (New Collection Launch), it may take an additional 5-7 days for your order to process before being shipped due to extremely high volume. We are a small family business shipping a large volume of orders and strive to continually stay in the 3-5 business day turn time. On such rare occasions as launch windows, orders can ship or be delivered outside this timeframe. 

We ship all orders from our fulfillment warehouse located in San Diego, CA.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our returns policy below.

To begin your return, CLICK HERE.

Quincy Mae is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

For orders showing as delivered that are not present at your residence or show up damage, you can place an immediate claim and be reimbursed right away here if you have opted into package protection with Route. 

*For all uninsured packages we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them as often these will deliver a day or two later. 

 

International Orders

International orders arrive via FedEx in a 5-7 day window from the time they are shipping. 

If you prefer to shop locally, you can search up a retailer in your region. You can find one here on our stockist page. 

*Please note all prices on product listings are in USD.

- All international shipments are considered FINAL SALE and not eligible for exchange or refund due to the additional freight and duty costs associated with those orders. 

 Return Policy

Can I exchange a product?

A product may be exchanged if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

For exchanges, please initiate the order within our returns center and you will automatically be given size options to substitute for. 

Do I need a receipt to return?

No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.

How do I return a gift?

If you would like to return an item that was gifted to you, please contact us with the buyer’s name and order number (if known). The buyer will not be contacted; it will simply help us find the order and act as proof of purchase.

Once the record of the purchase is confirmed, you may find our gift-return policy below:

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

Free shipping is not offered for returns. No return form in necessary; all we need with the package is a note including your name, email address, and order number associated with the return if possible.

Please indicate you are returning a gift in a note with the return—this way the buyer will not be contacted. Otherwise, the return credit/refund will be applied to the buyer.

Once we get the package back, we will process the return, and we can either give you a one-time-use coupon code in the amount of the return or apply the credit to a Quincy Mae account should you choose to create one or already have one, which would then automatically apply to your next order (and does not have to be used all at once).

Any return shipment handed off to carriers without a proof of the exchange will still be considered the property of the customer. Whenever dropping a package for return please always get a receipt for the drop-off as this shows us the package is in the custody of the carrier. Any order lost in transit that is in the custody of the carrier will not be the responsibility of the customer and will still be redeemed as a valid return. 

Is there a time limit for returns?

The return package must be postmarked back to us within 15 calendar days of delivery in order to receive a refund. Items can be returned after this 15-day-timeframe for a store credit as long as they meet the following requirements (must have been purchased within the last 30 days):
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

What is your return policy?

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within 15 calendar days of delivery in order to receive a refund. 

Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. Quincy Mae is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during Black Friday Cyber Monday sale ), are ineligible for store credit, refund, or exchange. Other discount codes may be eligible for store credit or refund – please reach out to the team at info@quincymae.com if you have any questions.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible.

Gift Returns -Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply. This can all be done through the same returns center link listed above but please select "gift return" at the bottom of the landing page list to be eligible for the items to credit to your (the gift recipient's) email in the form of a gift card.

Warranty Info:

We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.

Any package reported damaged / missing items will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package. Items picked up at a carrier service space with issues need to be addressed at that carrier office prior to initiating a refund request with Quincy Mae. 

We accommodate free return labels for any items that are damaged or may have a defect. All other returns require a minimal freight free on behalf of the sender to cover the return order. 

To begin your return, CLICK HERE.