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FAQ

Order Status

Can I modify or cancel my order?


An order cannot be modified or canceled once placed.
Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed.

Can I upgrade to Priority Shipping?


If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekends), and then will take 2-3 days to be delivered.

Where is my order confirmation email?


An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at orders@quincymae.com

How can I track my order?

Once your order has been shipped, Quincy Mae will send you a shipping confirmation email and tracking number.

When will my order ship?

 

 Cost

 Ships from warehouse in:

 Delivered in:

Standard Shipping

 $4

 3-5 business days

 2-5 business days after date shipped

Priority Shipping

 $9 - $13

 1-2 business days

 2-3 business days after date shipped

International Shipping

 By Weight

 3-5 business days

 10-21 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. Those occasions will usually be during launches and orders can take anywhere from 48-72 hrs to process. We reserve the right to make deliveries in installments as products are ready.

 

Placing an Order

How can I track my order?

Once your order has been shipped, Quincy Mae will send you a shipping confirmation email and tracking number.

Do you offer gift wrapping?

We do not offer gift wrapping at this time.

How do I order if no sizes are listed?

If there are no sizes available, the product is out of stock. However, we do restock items daily, so be sure to check back soon.

How do I use a coupon code?

Coupon codes must be rendered at checkout. Each coupon code can be used once per customer. If a coupon code shows that it is expired, it means you have used it on a past order, and our system cannot apply it again.

Returns

Can I exchange a product?


A product may be exchanged if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

For exchanges, please include a note in your return package with your exchange request as well as your order number and name. (You can email us ahead of time too, so that we will be able to reserve the requested size/style for you, if possible.) We will ship out the exchange(s) upon receiving and processing your return package.

Free shipping is not offered for returns.
Our return address:
Quincy Mae Fulfilment
1226 S 630 E
Ste 1
American Fork, UT 84003

Do I need a receipt to return?


No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.

How do I return a gift?


If you would like to return an item that was gifted to you, please contact us with the buyer’s name and order number (if known). The buyer will not be contacted; it will simply help us find the order and act as proof of purchase.

Once the record of the purchase is confirmed, you may find our gift-return policy below:

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

Free shipping is not offered for returns. No return form in necessary; all we need with the package is a note including your name, email address, and order number associated with the return if possible.

Please indicate you are returning a gift in a note with the return—this way the buyer will not be contacted. Otherwise, the return credit/refund will be applied to the buyer.
Once we get the package back, we will process the return, and we can either give you a one-time-use coupon code in the amount of the return or apply the credit to a Quincy Mae account should you choose to create one or already have one, which would then automatically apply to your next order (and does not have to be used all at once).

Is there a time limit for returns?


The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this 30-day-timeframe for a store credit as long as they meet the following requirements:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

What is your return policy?


We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this 30-day-timeframe for a store credit.

Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. Quincy Mae is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible.

Our return address:
Quincy Mae Fulfilment
1226 S 630 E
Ste 1
American Fork, UT 84003

 

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